Frequently Asked Questions

1. What is digital transformation in the tourism industry?

- Digital transformation in the tourism industry, also known as digitalization of travel or tourism 4.0, is the process of applying digital technology to the tourism industry to create growth potential and improve guest experience. row. Digital transformation in the tourism industry can include elements such as the use of mobile applications for hotel reservations, electronic payments, and the use of artificial intelligence and blockchain technology to optimize the booking process. ticket and customer management, use virtual reality and augmented reality to create more immersive experiences for travelers, and use analytics to better understand travel trends and serve customers best. Digital transformation in the tourism industry has the potential to promote sustainable development and provide new opportunities for tourism businesses.

2. Where is Erateq based?

- Head office: 289/1 Ung Van Khiem, Ward 25, Binh Thanh District, City. Ho Chi Minh

- Representative office in Nha Trang: 16 Thap Ba Vinh Tho, Nha Trang

- Representative Office in Da Lat: 3/1 Tran Khanh Du, Ward 8, City. Da Lat

- Representative Office in Da Nang: 8 Tran Anh Tong, Hoa Minh Ward, Lien Chieu District, Da Nang City

- Representative Office in Hanoi: 4th Floor, N01 T4 Diplomatic Corps Area, Bac Tu Liem District, Hanoi

3. What is different from other platforms?

1. Integrated utilities and services : The interface is smartly designed, friendly and easy to use for all departments from the reservation department, reception, housekeeping, cashier... Centralized management of many branches only On one account, decentralize employee details simply with a few mouse clicks

2. Data analysis and prediction : Erateq solves all hotel problems with optimal costs from only 180,000 VND / month. 

3. Connect to restaurant management software, allowing investors to centrally manage and easily manage revenue sources

4. Social connection and experience sharing : Digital transformation platforms often integrate social features that allow customers to share their travel experiences, review destinations and hotels, and recommend them to others .

5. Maximum business support : Customers can manage all their bookings and travel schedules through a single app or website.

6. High security:  Data is always stored in the cloud to ensure high safety and security

These differences help digital transformation platforms in the industry create a more modern and convenient experience for hotels, provide more integrated services and use technology to enhance the quality of the experience.

4. Erateq's goals and mission

Objective :

1. Provide a comprehensive solution : The company's goal may be to provide a comprehensive hotel management solution, including reservation management, finances, inventory, and customer service.

2. Optimize operations : For hotels, the goal may be to optimize availability management, reduce errors, and increase business performance.

3. Enhance customer experience : Create tools and applications that help hotels provide the best possible customer experience, from convenient booking to good service and personal interactions.

4. Continuous innovation and development : Continuously develop and update solutions to adapt to changes in the industry and meet new customer needs.

Mission :

1. Help hotels optimize profits : A company's mission might be to help hotels optimize profits by providing data analysis and management tools.

2. Create an easy-to-use solution : The mission could be to create an easy-to-use solution for both large and small hotels, helping them manage operations effectively.

3. Ensuring customer information security : Protecting customers' personal and financial information is an important part of the mission, especially in the field of hotel management.

4. Creating sustainable value : The mission may involve creating solutions that help hotels manage resources and operate in a sustainable manner, contributing to community and environmental development.

5. What is Erateq's digital transformation platform?

A hotel management solutions company's digital transformation platform can include a range of digital technologies and applications that are integrated together to provide comprehensive hotel management services and solutions. . This digital transformation platform helps companies effectively address hotel management requirements, create better customer experiences, and use data to improve business operations.

1. Reservation management system : An important part of the digital transformation platform is the reservation management system, which allows hotels to manage and track room availability, reservations, cancellations, and schedule management of cutomer.

2. Financial management system : To track hotel finances, the platform needs to integrate financial management tools, including invoice management, payments, revenue and expenditure, and financial reporting.

3. Data analytics and prediction : Data analytics and prediction technologies help hotels better understand customer behavior, predict travel trends, and manage pricing and schedules based on this information .

4. Mobile applications : Digital transformation platforms often provide mobile applications for both customers and hotel staff, helping them make reservations, payments, and customer interactions remotely.